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October 2016

The importance of feedback and communication at all levels


In any part of life communication plays a massive part so why when you are a) recruiting or b) looking for a job do people think that communication can be pushed to one side?
Being a recruiter I find it extremely painful when it comes to chasing candidates and clients for feedback. This is such a crucial part of getting the right job but I do feel people don’t understand why. So here goes…

Feedback from the candidate

I need to know if this is the type of role and environment that they can see themselves working in as this is crucial to the process of trying to find them a new job.
Did they answer and ask all of the questions they wanted too – this helps me determine if the candidate feels confident after the interview. What did the employer say to them and how long were they in for? – this will give me an idea of how the interview went. If they ask you to go back for a second stage I need to know if you would be interested in moving forward with that – this helps me speed the process up for when I get the feedback off the client.

Feedback from the client

This is so important for the candidate, they need to know the outcome of their interview and what points needs to be worked on if any. The market place is moving so quickly with so many different employers that are all looking for the same kind of candidate so giving feedback straight away shows interest or gives the candidate the chance to move on to the next role if not successful. Waiting days or even weeks for feedback also reflects badly on the client and their perception in the market place will start taking a hit if they do not give feedback or treat people the way they should be treated, as word of mouth can be very powerful. Once the feedback has been given to me I can either start moving forward with the process or try and find them another candidate if not suitable.

So when I say “give me a call once you have finished your interview to let me know how you got on” or “I will call you once the interview is finished to find out how my candidate got on” I don’t just say this for the fun of it or just because I have been told to by my boss, I say this because its so important for me to find out what your thoughts were and if you (the candidate) will be interested in taking the next step if offered the chance too and if you (the client) will be interested in progressing the candidate to the next stage. Myself as the recruiter needs to be able to make the whole process as smooth and as quick as possible for both parties and without communication this makes my job even harder than it already is.

It’s very rare that I find that candidate and client who call me straight back to give me feedback so I find myself calling and calling and calling until I get through to who I am wanting to speak too. I would say this is border line ‘Stalker’ and also very time consuming which lets face it no recruiter has time for.

So I suppose I write this to urge people to communicate with each other the way they would like to be communicated with so that everyone that is involved knows where they are up to and so we can ensure we get the right role or right candidate. Both parties have a need for my help and advice with finding the right role and right candidate so why do I feel like I’m that ‘annoying’ recruiter who keeps calling?

Please just a take a minute to put yourself in the shoes of a recruiter who at the end of the day wants to help you in making the right choices. Don’t make us feel like we are someone that ‘I’ll call back later’ or ‘speak to when I’m not busy’ because this is people’s lives and businesses that are at stake, so take note and see the importance of communication!

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